FIRST before responding to the ticket?
A. Determine if anything has changed.
B. Test a theory to determine a cause.
C. Establish a plan of action to resolve the problem.
D. Escalate the problem if necessary.
Which of the following ports would have to be allowed through a firewall to allow SNMP traffic to
pass on its default port? (Select TWO).
Answer(s): D, E
Lisa, an administrator, attempts to open a web page and sees the following error: `Error 404:
Page not found'. She then uses the ping command and finds that the default gateway cannot be
pinged. At which of the following layers does the problem MOST likely reside?
A. Layer 1
B. Layer 4
C. Layer 5
D. Layer 7
Which of the following protocols uses port 3389 by default?
Which of the following operates at OSI layer 2 to forward traffic based on the MAC address?