Your customer has asked you to fulfil a list of requirements for their incident workspace.
The customer has explained that the following constraints wil be in place:
They have asked that no customization be part of the new workspace.
Identify three requirements that are met using standard product features within the workspace.
A. After the product has been set in the workspace, open up the applicable tab automatical y for
the agent to view.
B. Create tabs for each product linking to the product information page on the customer's
C. Capture the Last and First names from the email text and map them to contacts.last_name
and contacts.first_name fields.
D. Capture the "Product" field from the email and populate the product in the incidents.prod_id
E. Create a tab with "Risk Management" data consisting of custom fields and custom object
data, and hide it from all standard agents.
Answer(s): A, B, D
Your customer would like supervisors to use a Multi-Edit workspace when updating incidents for
Which four fields are available for edit on the incident Multi-Edit workspace? (Choose four.)
A. Assigned. Queue
D. Email Address
E. Post code
Answer(s): B, C, D, F
You want to implement a privileged list of answers on the customer portal but answers with the
Access Level you have created are showing up for all customers.
What change can you make with the Answer Access Level shown to make it function correctly?
A. There are too many access levels. One of those needs to be removed.
B. The access level being created should not have the "Visible" check box selected.
C. Nothing is wrong with the configuration set on the picture, so no changes are needed.
D. Only the label of the access level needs to be inserted and then saved.