QUESTION: 21

The Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next. How many rings maximum may be defined for Bullseye routing?

Answer(s): C

Reference:

https://help.mypurecloud.com/articles/bullseye/

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QUESTION: 22

When Enable Calls is turned on for a Group, Genesys Cloud routes interactions to all members either sequentially or randomly.

True
False

Answer(s): B

Reference:

https://help.mypurecloud.com/articles/configure-a-group-phone-number/

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QUESTION: 23

What statements are true regarding contact lists used for outbound campaigns? (Choose three.)

Contact lists must contain the home phone number and first and last name fields, at a minimum
Contact lists are read-only and cannot be updated by the agents
A contact list can have its own unique structure, including an arbitrary number of phone number types
Each campaign can have its own contact list, or contact lists can be shared among campaigns
To use the callable times feature, each phone number column must have a corresponding time zone column containing the zone name

Answer(s): C,D,E

Reference:

https://help.mypurecloud.com/articles/contact-lists-view/

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QUESTION: 24

Which of the following are components of Genesys Cloud Reporting and Analytics? (Choose three.)

Reports
Dynamic Views
Dashboard
Interaction

Answer(s): A,C,D

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Free Genesys Cloud Certified Professional - Contact Center Admin Exam Braindumps (page: 6)

QUESTION: 21

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QUESTION: 22

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QUESTION: 23

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QUESTION: 24