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Free Oracle 1Z0-1064-22 Exam Questions (page: 6)

Page 4 of 20
PDF with 75 Questions

Which statement is correct when describing the process of adding assignment rules from Service Setup?

  1. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.
  2. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
  3. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
  4. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.

Answer(s): D



A service agent can create tasks from different system areas. Identify three modules where a service agent can create and associate tasks.

  1. Sales opportunities
  2. Notes
  3. Contacts
  4. Social network
  5. Service requests

Answer(s): A,D,E



What four actions do the as-delivered Service Request components included in a Digital Customer

Service (DCS) application enable a DCS user to do?

  1. Chat with an Agent about a Service Request.
  2. View and edit attachments to a Service Request.
  3. Create a Service Request.
  4. Delete a Service Request.
  5. Add a message to a Service Request.

Answer(s): A,B,C,D



Which four statements are correct about hotkeys for Action Commands?

  1. They allow a user to escalate a service request.
  2. They have default values.
  3. They can all be modified.
  4. They allow a user to forward a service request.
  5. They can be assigned to a custom action script.
  6. They allow a user to copy a service request.

Answer(s): A,B,C,D



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