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Free CCP Exam Braindumps (page: 9)

Page 8 of 29
PDF with 189 Questions

The goal of listening is to:

  1. Analyze what the speaker is saying
  2. Find out what is going on
  3. Have time to formulate your thoughts on the subject
  4. Improve communication

Answer(s): D



Some of the principles of good communication are:

  1. Seek to clarify your ideas before communicating; examine the true purpose of each communication; consider the total physical and human setting whenever you communicate; be mindful, while you communicate, of the overtones as well as the basic content of the message
  2. Tell the other person what to do; give insincere praise; psychoanalyze the other person; make light of a serious problem; do not gain the trust of anyone; always have a hidden agenda
  3. Use short words; avoid jargon; avoid acronyms and abbreviations; use complete sentences; have a beginning, middle and end; be accurate; be interested in what topic is being communicated
  4. The social process by which people in a specific situation construct meaning using symbolic behavior

Answer(s): C



The written word is often more useful than the spoken. Guidelines for writing include:

  1. Use short sentences; use short words; avoid jargon and abbreviations; use complete sentences; stick to one idea per paragraph; have a beginning, middle and end; be accurate
  2. Organize the background information; state the problem list the options or alternatives; state the recommendation (s); conclude and summarize with why the recommendation is the best way to proceed
  3. Follow an outline; allow some time for "cooling" after compiling the draft before revising; when revising, allow plenty of time for several sessions
  4. Explain, report, describe, clarify, define and demonstrate

Answer(s): B



The four steps to writing are:

  1. Introduction, paragraph, conclusion, works cited
  2. Start, write, complete, revise
  3. Abstract, body conclusion, bibliography
  4. Plan, write, cool, revise

Answer(s): D






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