QUESTION: 5

Customer requirements may be based on price, quality, delivery and so forth are called:

Order qualifiers
Order prerequisites
Order basis
None of these

Answer(s): A

For example, the price for a certain type of product must full within a range for the suppliers to be considered .but being considered does not mean winning the order. so win orders a supplier must have characteristics that encourage customers to choose its products and services over competitors. Those competitive characteristics, or combination of characteristics are called

Order takers
Order achievers
Order winners
Order credentials

Answer(s): C

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QUESTION: 7

Order winning characteristics are defined primarily from:

Competition
customer needs
Business sector
Both A, B

Answer(s): D

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QUESTION: 8

It is virtually impossible to be the best in every dimension of competition. Firms should in general:

Strive to provide at least minimum level of acceptance for each of the order qualifiers
Should try to be the best in the market for the order winners.
Should keep in mind the pace of change
A & B

Answer(s): D

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QUESTION: 8

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