The total cost of ownership (TCO) measurement includes:

Answer(s): B

http://www.linfo.org/tco.html

A retailer wants to implement customer relationship management (CRM). The first step in the implementation process is to:

Answer(s): C

https://www.workwisellc.com/blog/10-steps-successful-crm-implementation/

Which of the following processes is a feature of supply chain event management (SCEM) software?

Posting transactions within a supply chain
Minimizing the total inventory level in a supply chain
Scheduling events to enable vendors and customers to conduct business efficiently
Triggering business rules when exceptional events occur in a supply chain

Answer(s): D

Overall supply chain risk may be increased by implementing which of the following strategies?

Single sourcing a product that makes the highest annual profit
Outsourcing products that are not well suited to a company's operations
Identifying multiple sources for a product with the potential for supply chain disruption
Internally manufacturing products with high levels of technical intellectual property

Answer(s): C

https://global.hitachi-solutions.com/blog/supply-chain-risk-management

Free CSCP Exam Braindumps (page: 105)