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APICS Certified Supply Chain Professional Questions 540–695 (page: 55)

Updated On: 1-Feb-2026

Which of the following methods is a strategy of moving products from receiving, sorting, and shipping, without putting goods into storage?

  1. Order pooling
  2. Drop shipping
  3. Cross-shipment
  4. Cross-docking

Answer(s): D



Which of the following statements regarding customer service is true?

  1. A commitment of logistics is to provide best customer service regardless of cost.
  2. All customers require fast delivery even if it means increased total cost.
  3. One of the attributes of service reliability may mean that shipments arrive damage-free.
  4. A basic customer service commitment must include taking a total zero-defect approach for all customers.

Answer(s): C



Allowing a trusted supplier to have direct access to information about a firm's on-hand inventory levels and sales rates can result in:

  1. decreased reliance on forecasting.
  2. reduced product costs.
  3. improved operational efficiency.
  4. increased on-time delivery.

Answer(s): D



An objective of global supply chain management is to:

  1. build a chain of suppliers who will increase value to the customer.
  2. minimize inventory at each level in the supply chain.
  3. invest aggressively to reduce production lead times.
  4. shorten resupply time while maintaining costs and flexibility.

Answer(s): B



When a company is evaluating the performance of its order fulfillment process, which of the following outcomes should be the primary consideration?

  1. An increase in gross profit margin
  2. An increase in shipping efficiency
  3. Meeting customer needs
  4. Exceeding industry benchmarks

Answer(s): C



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