Apple Apple-Device-Support Exam Questions
Apple Device Support (Page 11 )

Updated On: 2-May-2026

Which two methods can you use to transfer a sysdiagnose report from your iPad? (Select two.)

  1. Go to Settings > General > AppleCare & Warranty > Analytics Data, then use AirDrop to transfer the sysdiagnose report.
  2. Connect your iPad to Mac, click Macintosh HD in Locations in the Finder sidebar, and click Sync.
  3. Connect your iPad to Mac, click the device in Locations in the Finder sidebar, and click Sync.
  4. Go to Settings > Privacy & Security > Analytics & Improvements > Analytics Data, then use AirDrop to transfer the sysdiagnose report.
  5. Go to Settings > General > AirPlay & Continuity > Analytics Data, then use AirDrop to transfer the sysdiagnose report.

Answer(s): C,D



What should you do to run system diagnostics on Mac?

  1. In Activity Monitor, go to View > Run System Diagnostics.
  2. In Console, go to View > Run System Diagnostics.
  3. In Feedback Assistant, choose System Diagnostics from the pop-up menu.
  4. In Diagnostic Reporter, choose System Diagnostics from the pop-up menu.

Answer(s): A



Which feature limits what a root user can do to macOS?

  1. XProtect
  2. Full Disk Access
  3. System Integrity Protection
  4. Secure Enclave

Answer(s): C



Which of these would you need to use Continuity features?

  1. Siri turned on for all devices
  2. All devices connected to the same SSID
  3. Wi-Fi turned on for all devices
  4. All devices signed in to a different Apple Account

Answer(s): C



Your organization enabled MAC address filtering on its network. Which setting would prevent iPhone from connecting to the network?

  1. Limit IP Address Tracking is turned on.
  2. Private Wi-Fi Address is turned on.
  3. Low Data Mode is turned on.
  4. Location Services is turned on.

Answer(s): B



A user is experiencing network issues on their Mac. The network administrator requests that you send them a network report. Which Mac app should you use to give the network administrator a network report?

  1. Console
  2. Network Utility
  3. Wireless Diagnostics
  4. Wi-Fi Utility

Answer(s): C



A managed iPhone doesn't offer the latest operating system in Settings > General > Software Update.
Which two reasons could be the cause? (Select two.)

  1. Apple is no longer signing the version of iOS installed on their iPhone.
  2. VPN or proxy connections are preventing the iPhone from contacting the update servers.
  3. A time-based deferral is set on the iPhone.
  4. They must back up their iPhone before they can upgrade it.
  5. Their iPhone isn't fully charged.

Answer(s): B,C



What does the screen with a folder and question mark indicate?

  1. The Mac doesn't contain a working version of macOS.
  2. Apple servers can't verify the macOS version.
  3. The Mac couldn't start up from macOS Recovery over the internet.
  4. The startup disk is encrypted.

Answer(s): A



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