Apple SUP-2023 Exam
Apple Device Support (Page 10 )

Updated On: 1-Feb-2026

Which troubleshooting steps should you follow if Quick Start does NOT automatically discover the other device?

  1. Restart both devices and try again.
  2. Turn off Bluetooth and Wi-Fi to avoid interference when discovering devices.
  3. Connect both devices to Wi-Fi and make sure that they're placed near each other.
  4. On your current device, go to Settings > Bluetooth and select your new device from the list of options.

Answer(s): A



Which VPN protocols can you manually configure in macOS System Settings?

  1. L2TP over IPSec, SSTP, and IKEv2
  2. L2TP over IPSec, Cisco IPSec, and IKEv2
  3. Wireguard, Cisco IPSec, and IKEv2
  4. L2TP over IPSec, Cisco IPSec, and OpenVPN

Answer(s): B



Use this image to answer the question.



What does this iPhone Privacy Warning message indicate?

  1. Limit IP Address Tracking is disabled for this network
  2. iOS has detected a spoofed MAC address on the network
  3. Private Wi-Fi Address is disabled for this network
  4. Local network access is enabled for a third-party app

Answer(s): C



How many times does Face ID attempt a face match before requiring you to enter a passcode?

  1. Seven
  2. Three
  3. Five
  4. Ten

Answer(s): C



Scenario
You were asked to prepare to upgrade your organization's entire iPhone inventory to iOS 16. Your current inventory includes these devices: iPhone SE (2nd generation) iPhone X
Phone SE (3rd generation)
iPhone 6s
iPhone 7
iPhone 8
Which two iPhone models should you replace to prepare for the iOS 16 upgrade? (Choose two.)

  1. iPhone X
  2. iPhone 7
  3. iPhone 6s
  4. iPhone SE (2nd generation)
  5. iPhone SE (3rd generation)
  6. iPhone 8

Answer(s): B,C



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