QUESTION: 25

Joanna is not convinced that taking ESD precautions makes any difference in repair quality. She states, “If Apple was really serious about ESD precautions, they would not instruct customers to simply touch metal before replacing customerinstallable parts.”

Which of the following is the correct response to this statement?

Customers can complete these part replacements more quickly, reducing the chance of ESD damage.
Customers are more likely to understand ESD precautions than technicians are.
Customers replace far fewer parts than service technicians.
Customers are more careful because it is their own device.

Answer(s): C

Reference:

https://books.google.com.pk/books?id=2KIKOEwqk-QC&pg=PA93&lpg=PA93&dq=Customers+replace+far+fewer+parts+than+service+technicians&source=bl&ots=Xwepq6PHU3&sig=ACfU3U3JosmD4bmO9ltKvOviy565rh32Sw&hl=en&sa=X&ved=2ahUKEwjhrtzq17_nAhWNxYUKHV7RCeEQ6AEwDHoECAwQAQ#v=onepage&q=Customers%20replace%20far%20fewer%20parts%20than%20service%20technicians&f=false

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QUESTION: 26

Tony would like to create a new Apple ID to use with iTunes. It is his preference not to give his credit card information. Which of the following is the correct statement about his situation?

Tony will have to purchase an iTunes gift card before he can setup his Apple ID.
Tony will have to use a bank account and routing number to setup his Apple ID.
Tony can create an Apple ID in iTunes without a credit card or other payment method.
Tony will not be able to use an Apple ID with iTunes unless he is willing to give credit card information.

Answer(s): C

Reference:

https://support.apple.com/en-us/HT204034

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QUESTION: 27

How do you access Control Center from the home screen on an iPhone 8?

Swipe from left to right.
Swipe up from the bottom of the screen.
Swipe from right to left.
Swipe down from the top of the screen.

Answer(s): B

Reference:

https://www.imore.com/control-center

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QUESTION: 28

When evaluating an issue, which of the following is an empathetic and supportive closed QUESTION: about updating software on an iOS device?

You do know you should always update your software, correct?
How to update your software is in the iPhone User’s guide, why didn't you read it before using this phone?
I notice that your iPhone software is not up to date; would you like me to walk you through updating the software?
Updating your software is extremely easy, why haven’t you done so?

Answer(s): C

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Free SVC-19A Exam Braindumps (page: 8)

QUESTION: 25

Reference:

QUESTION: 26

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QUESTION: 27

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QUESTION: 28

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