QUESTION: 13

In conducting a "claim" investigation where the claim is a serious one and where there is cause for doubt in connection with the loss or claim, the type of investigation to be used is:

Telephone
Mail
Personal contact
Undercover
Clandestine

Answer(s): C

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QUESTION: 14

One of the following is not one of the desired characteristics of a statement obtained during a claim investigation:

It should be written in ink or indelible pencil, or typed.
It must be dated.
It should be in short paragraphs with two spaces between each paragraph.
It may be signed or unsigned.
It must contain the identification of the person making it.

Answer(s): C

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A sudden, violent, and noisy eruption, outburst, or discharge by material acted upon with force, such as fire, shock, or electrical charge, which causes the material, either solid or liquid, to convert into gas and violently expand or burst is the definition of: