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ASIS Certified Protection Professional Questions 396–400 (page: 81)

Updated On: 9-Feb-2026

Which of the following should the manager or supervisor immediately approve by signature:

  1. All voids and overrings
  2. All overrings and underrings
  3. All underrings and no sales
  4. All voids and overrings over a certain amount
  5. All of the above

Answer(s): D



Overrings should not be corrected by undercharging on other items because this:

  1. Upsets the customer
  2. Confuses inventory controls
  3. Eliminates interaction by a manager or supervisor
  4. Is probably the easiest method of theft by employees
  5. All of the above
  6. None of the above

Answer(s): D



The most effective deterrent to shoplifting is:

  1. Covert CCTVs
  2. Highly trained and educated loss prevention officers
  3. Well-trained personnel
  4. Sensor devices at the doors
  5. None of the above

Answer(s): C



Employee complaints often arise from:

  1. Poor management
  2. Dissatisfaction
  3. Management having operating problems
  4. Employees airing their grievances
  5. A form of substitution for expressing their fears and frustrations concerning their personal lives
  6. All of the above

Answer(s): E



Directional counseling of upset employees:

  1. Means gMng advice
  2. May dominate the role for the manager or supervisor
  3. May be the wrong advice
  4. May be disturbing to the personnel director
  5. Is not usually desirable

Answer(s): E



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