QUESTION: 65

When trying to find all possible causes of a problem, which of the following tools would be useful?

I). Systematic troubleshooting and brainstorming.
II). Fishbone diagrams and histograms.
III). Checklists and scatter diagrams.
IV). Control charts and graphs.

I and IV only
I, II and IV only
II, III and IV only
I, II, III and IV

Answer(s): D

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QUESTION: 66

Typically Pareto diagrams are used for which of the following reasons?

I). To display the significant few categories.
II). To compliment attribute data charting.
III). To eliminate insignificant categories.
IV). To focus attention in priority order.

I and III only
I, II and III only
II, III and IV only
I, II, III and IV

Answer(s): D

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QUESTION: 67

As a commonly used problem solving technique, which of the following would be the BEST application of a Pareto chart?

I). To determine when to make proactive adjustments to a process.
II). To differentiate between major and minor problem areas.
III). To gather data and to design experimental controlled changes.
IV). To evaluate the results of other problem solving techniques upon the product or service.

I and II only
II and III only
II and IV only
I, II, III and IV

Answer(s): C

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QUESTION: 68

A comprehensive corrective action program is initiated at a large company. Input for CARs are received from customers, internal and external audits, material review reports and other sources. Which two of the following groups would usually administer and control the CAR process?

I). Management review team.
II). Quality department.
III). Corrective Action Board.
IV). Material Review Board.

I and II only
I and III only
II and III only
III and IV only

Answer(s): B

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QUESTION: 68

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