QUESTION: 25

The Avaya Experience Portal (AEP) is licensed and offered on a per port basis.
Which three statements are true for the AEP? (Choose three.)

The MRCP connection is free of charge when speech is purchased through Avaya otherwise the customer pays to enable ASR/TTS capabilities.
In AEP 7.2.x, full ports cannot be bundled with speech.
The Media Resource Control Protocol connection is licensed per port and includes ASR and TTS.
In AEP 7.2.x, full ports may be bundled with speech.
The Media Resource Control Protocol connection is licensed per port, and separately for ASR and TTS.

Answer(s): A,D,E

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A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site.
Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?

Primary-Secondary
Active-Active
Active-Passive
Primary-Backup

Answer(s): C

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QUESTION: 27

The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration.
Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?

EMC Plug-In
Supervisor Plug-In
Presence Plug-In
Agent Plug-in

Answer(s): C

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QUESTION: 28

An existing customer is interested in an Avaya Aura® suite that is comprised of the following applications:
· Desktop applications
· Call Routing Server
· Multimedia services
· Management applications

Based on these requirements, which solution would you recommend to the customer?

Avaya Proactive Contact
Avaya Aura® Elite Multichannel
Avaya Aura® Call Center Elite
Avaya Control Manager

Answer(s): B

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QUESTION: 25

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QUESTION: 27

QUESTION: 28

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