QUESTION: 9

In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, involve?

(Choose two.)

Try actions that bypass the issue, like creating a work-around for temporary restoral of service.
Capture potential triggers.
Evaluate systems and components.
Develop immediate controlled actions to isolate the problem.
Develop a hypothesis based on the outcome of the various controlled actions and the system's reactions.

Answer(s): C,D

Reference:

http://asq.org/learn-about-quality/eight-disciplines-8d/

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Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.
1. Clearly stated the problem.
2. Detailed the findings.
3. Clarified the problem.
When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?

Install a patch to fix the problem.
Praise individuals for contribution.
Implement a solution.
Update the Knowledge Management database.

Answer(s): C

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QUESTION: 11

Incoming SIP Trunking calls from Service Provider to Session Manager are failing because Avaya Session Border Controller for Enterprise (SBCE) is not sending a domain name in the TO, FROM and REQUEST headers.
What needs to be changed in SBCE to make this happen?

In SBCE GUI, navigate to Global Profiles > Routing. Edit the Session Manager Routing Profile to link to a URI Group, which has the To, From and Request Headers and Replace Action set to Overwrite with domain name.
In Avaya Session Border Controller for Enterprise (SBCE) GUI, navigate to Global Profiles > Server Configuration > Edit the Session Manager server entry to set "Overwrite Domain Name."
In SBCE GUI, navigate to Global Profiles > Topology Hiding. Edit the SessionManager_TH to change the To, From and Request Headers Replace Action, to Overwrite with domain name.
In SBCE GUI, navigate to Device Specific Settings > Endpoint Flows > Server Flows. Edit the Session Manager flow to change the End Point Policy Group to default-low.

Answer(s): D

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QUESTION: 12

A customer reports that remote worker users cannot see their feature buttons. Their Avaya Session Border Controller for Enterprise (SBCE) was recently damaged and replaced due to a lightning strike. After doing some troubleshooting, support was able to see that PPM was misconfigured in the SBCE. Which tool was used, and which symptoms were visible that pointed to this issue?

List trace; PPM requests were going to Avaya Aura® Session Manager instead of the PPM server
traceSM; SIP requests were going to Avaya Aura® Session Manager instead of SBCE
traceHTTP; all HTTP requests were going to SBCE instead of Avaya Aura® Communication Manager
traceSBC with PPM debugging enabled; PPM requests were seen to be going to the Utility Server instead of Session Manager

Answer(s): A

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Free 7230X Exam Braindumps (page: 3)

QUESTION: 9

Reference:

QUESTION: 10

QUESTION: 11

QUESTION: 12