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Free 7230X Exam Braindumps (page: 3)

Page 2 of 24
PDF with 93 Questions

Which two statements describe the 8D Troubleshooting Methodology? (Choose two.)

  1. It is eight steps that guarantee a logical way to isolate an issue.
  2. It is eight steps that ensure a faster time to resolution.
  3. It is eight steps used to guarantee systems are operational after an implementation.
  4. It is eight steps that define how to escalate third-party integration issues.
  5. It is eight steps that guarantee a thorough analysis of a failure, containment actions, full resolution, and prevention for the future.

Answer(s): A,E



Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?

  1. when the customer issue is not service affecting
  2. when the Business Partner/Avaya Tier 2 have isolated issue and found a resolution
  3. when the issue for the customer is intermittent
  4. when the issue is a common one resolved through an upgrade

Answer(s): D



After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?

  1. Discipline 5 ­ Implement a Work-around
  2. Discipline 5 ­ Implement Corrective Actions
  3. Discipline 5 ­ Choose Corrective Actions
  4. Discipline 5 ­ Prevent Recurrences

Answer(s): C


Reference:

http://asq.org/learn-about-quality/eight-disciplines-8d/



Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?

  1. Business Partners
  2. Avaya Tier 2
  3. Third Party Support
  4. Avaya Tier 3

Answer(s): B






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