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A customer can login to Equinox Web Client successfully but they cannot make or receive calls. The customer tried to call one of their Thick Client and received "Failed INTERNAL_ERROR" on this Web

Client.
While troubleshooting they find the following error message on the AAMS monitoring active sessions.
ICE Trace [135.60.134.xx:6200 ->136.60.135.xx:3478] ALLOCATE-REQUEST Failed Which reason is a valid reason for this problem?

  1. SBC is not configured with the right reverse proxy address and port for AAWG
  2. SBC is not configured with the right reverse proxy address and port for AADS
  3. STUN/TURN IP Address has been configured correctly on AAMS Server
  4. STUN/TURN IP Address has been configured incorrectly on AAMS Server

Answer(s): D



Avaya Equinox Clients require a Communication Manager Endpoint Profile to use video capabilities during the calls.
Which option is mandatory for the Clients to use video?

  1. IP Video Softphone must be disabled
  2. Enhanced IP Features must be disabled
  3. Enhanced IP Features must be enabled
  4. IP Video Softphone must be enabled

Answer(s): C



A customer has hired a new Level1 engineer to support their Avaya Equinox solution.
While troubleshooting an issue with Equinox AAMS, Level1 engineer had locked the Equinox AAMS Server.
What will be the impact of this operation?

  1. Avaya Equinox Thick Clients and Web Clients can login and make or receive calls
  2. Avaya Equinox Thick Clients and Web Clients can login but cannot make or receive calls
  3. Avaya Equinox Thick Clients and Web Clients cannot login
  4. Avaya Equinox Thick Clients can login but Web Clients cannot login

Answer(s): A



A customer is unable to login to Jane Doe Thick Client and they are getting the error message:
"CHECK YOUR WEB ADDRESS AND TRY AGAIN".
While troubleshooting they check the AADS.log and find the following messages:



Which reason is a valid reason for this problem?

  1. AADS is unable to communicate with SMGR Cassandra Database
  2. AADS is unable to communicate with SM Cassandra Database
  3. AADS replication service is down from Session Manager
  4. AADS SIP Entry link is down in the Session Manager

Answer(s): D






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