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Free 78950X Exam Braindumps (page: 8)

Page 7 of 18
PDF with 65 Questions

Which two types of pegging thresholds will Impact both real-time displays and historical reports? (Choose two.)

  1. Service Factor
  2. Short call
  3. Service Level
  4. Display

Answer(s): B,D



Which statement about the value of a global variable Is true?

  1. It can be changed during a call if It is flagged as a wild variable.
  2. It can be changed during a call using the assign command in a script.
  3. It can only be changed by deleting and re-entering it.
  4. It can only be changed in the variable editor.

Answer(s): C



Which three skillset configuration data sets are parts of the sample data provisioned with Avaya Contact Center Select (ACCS)? (Choose three.)

  1. OB_Skill1
  2. Email_Skill1
  3. Skill2
  4. VM_Skill1
  5. Outbound_Skill1

Answer(s): A,C,D



Which two statements about the Avaya Contact Center Select (ACCS) skillset are true? (Choose two.)

  1. Skillsets are only used for reporting purposes.
  2. A skillset is a group of activity codes used for reporting purposes.
  3. A skillset is group of agents whose skills are similar.
  4. Skillsets are referenced in both application flows and scripts.

Answer(s): B,D






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