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CERTIFIED REGULATORY COMPLIANCE MANAGER (CRCM) Questions 205–207 (page: 124)

Updated On: 9-Feb-2026

The OCC has determined that a national bank may not assume that, simply because a consumer's PIN or ATM card was used in a transaction, that transaction is authorized. Banks are required to take reasonable steps to determine whether the transaction was authorized. Such steps might include the bank's review of:

  1. Documentation or written, signed statements provided by the consumer
  2. Historical information on the customer's pattern of use (such as time, location, types of transactions, and so on)
  3. Problems reported by regular customers regarding the access device or ATM
  4. Legal reports

Answer(s): A,B



To stop a payment of a preauthorized transfer, consumer must notify the institution or in writing at least:

  1. Three days before the transfer is to occur
  2. Within 14 days of oral notice
  3. Binding after 14 days if no written confirmation is received
  4. None of these

Answer(s): A



To stop a payment of a preauthorized transfer, consumer must notify the institution or in writing at least:

  1. Three days before the transfer is to occur
  2. Within 14 days of oral notice
  3. Binding after 14 days if no written confirmation is received
  4. None of these

Answer(s): A



To stop a payment of a preauthorized transfer, consumer must notify the institution or in writing at least:

  1. Three days before the transfer is to occur
  2. Within 14 days of oral notice
  3. Binding after 14 days if no written confirmation is received
  4. None of these

Answer(s): A



Payroll card accounts established directly or indirectly by an employer for the purpose of electronically transferring an employee's wages, salary, or other compensation on a recurring basis, are covered by:

  1. Regulation E B.
    Regulation T C.
    Regulation CC D.
    Regulation Z

Answer(s): A



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