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CERTIFIED REGULATORY COMPLIANCE MANAGER (CRCM) Questions 156–157 (page: 95)

Updated On: 9-Feb-2026

Debt collector may not abuse or harass the consumer by:

  1. Using or threatening to use violence or to harm the physical person, reputation, or property of any person when collecting a debt
  2. Using obscene, profane, or abusive language when communicating with anyone
  3. Allowing a telephone to ring repeatedly or engaging a person in telephone conversations repeatedly with the intent to abuse or harass
  4. Making telephone calls without meaningful disclosure of the caller's identity

Answer(s): D



Debt collector may not abuse or harass the consumer by:

  1. Using or threatening to use violence or to harm the physical person, reputation, or property of any person when collecting a debt
  2. Using obscene, profane, or abusive language when communicating with anyone
  3. Allowing a telephone to ring repeatedly or engaging a person in telephone conversations repeatedly with the intent to abuse or harass
  4. Making telephone calls without meaningful disclosure of the caller's identity

Answer(s): D



Debt collectors acquiring location information from a third party:

  1. Must identify themselves and, if expressly asked, must identify their employer
  2. Must state that the call is to confirm or correct location information
  3. Once location information is received, may not communicate with the third party again unless the person asks the debt collector to or the debt collector reasonably believes the earlier response was erroneous or incomplete and that person now has correct or complete location information
  4. All of these

Answer(s): D



Debt collectors acquiring location information from a third party:

  1. Must identify themselves and, if expressly asked, must identify their employer
  2. Must state that the call is to confirm or correct location information
  3. Once location information is received, may not communicate with the third party again unless the person asks the debt collector to or the debt collector reasonably believes the earlier response was erroneous or incomplete and that person now has correct or complete location information
  4. All of these

Answer(s): D



Debt collectors acquiring location information from a third party:

  1. Must identify themselves and, if expressly asked, must identify their employer
  2. Must state that the call is to confirm or correct location information
  3. Once location information is received, may not communicate with the third party again unless the person asks the debt collector to or the debt collector reasonably believes the earlier response was erroneous or incomplete and that person now has correct or complete location information
  4. All of these

Answer(s): D



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