QUESTION: 85

A company provides a help desk facility to support users of their computer software. How would the provision of this facility be classified on their value chain?

As an Inbound Logistics activity,
As a Sales and Marketing activity.
As a Technology Development activity.
As a Service activity.

Answer(s): D

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QUESTION: 86

When are workshops especially valuable?

When suitably sized rooms are available.
When all stakeholders are agreed on the way forward.
When a geographically dispersed set of users needs to be consulted.
When time and budget are constrained.

Answer(s): D

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There is a requirement for an employee to enter time worked details into a computerised project reporting system. If this requirement was drawn on a use case diagram, which of the following would be correct?

Employee would be the boundary, time details an actor.
Project reporting system would be an actor, employee a use case.
The computer system would be the boundary, the project reporting system a use case.
Enter time details would be a use case, employee an actor.

Answer(s): D

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QUESTION: 88

The Internal Rate of Return has been calculated for an option in a Business Case. Which ONE of the following statements is true?

The Net Present Value is not known.
The DCF Rate is not known.
The Net Present Value is Zero.
The DCF Rate is Zero.

Answer(s): C

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QUESTION: 85

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QUESTION: 88