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Check Point Certified Troubleshooting Administrator - R81.20 Questions 11–15 (page: 4)

Updated On: 10-Feb-2026

When opening a new Service Request, what feature is in place to help guide you through the process?

  1. The SmartConsole Help feature
  2. The TAC chat room
  3. An SR wizard
  4. An SR API

Answer(s): C

Explanation:

When opening a new Service Request (SR) in Check Point's User Center portal, an SR wizard guides users through the process. This wizard assists in collecting necessary information, categorizing the request appropriately, and ensuring that all required details are provided to expedite the resolution process. The SR wizard simplifies the SR creation process, making it more user-friendly and efficient.



Which of the following is NOT a way to insert fw monitor into the chain when troubleshooting packets throughout the chain?

  1. Relative position using id
  2. Absolute position
  3. Relative position using location
  4. Relative position using alias

Answer(s): D

Explanation:

When using fw monitor for packet capture in Check Point environments, packets can be monitored at various points in the inspection chain. The insertion methods include specifying a relative position using an identifier (id), using an absolute position, or specifying the position based on location within the chain. However, using an alias to determine the relative position is not a recognized method for inserting fw monitor into the inspection chain.



Which Layer of the OSI Model is responsible for routing?

  1. Network
  2. Transport
  3. Session
  4. Data link

Answer(s): A

Explanation:

Routing decisions are made at the Network Layer (Layer 3) of the OSI model. This layer is responsible for determining the best path for data packets to travel from the source to the destination across multiple networks. Protocols like IP (Internet Protocol) operate at this layer, handling addressing and routing functions essential for network communication.



Which is the correct "fw monitor" syntax for creating a capture file for loading it into Wireshark?

  1. fw monitor -e "accept <FILTER EXPRESSION*;" > Output.cap
  2. This cannot be accomplished as it is not supported with R80.10
  3. fw monitor -e "accept <FILTER EXPRESSION^" -o Output.cap
  4. fw monitor -e "accept <FILTER EXPRESSION*;" -file Output.cap

Answer(s): D

Explanation:

The correct syntax for using fw monitor to create a capture file compatible with Wireshark involves specifying the filter expression and the output file with the .cap extension. Option D correctly uses the -e flag for the filter expression and the -file flag to specify the output file, ensuring the captured data can be seamlessly imported into Wireshark for analysis.



What is the most efficient way to view large fw monitor captures and run filters on the file?

  1. snoop
  2. CLI
  3. CLISH
  4. Wireshark

Answer(s): D

Explanation:

Wireshark is the most efficient tool for viewing large fw monitor capture files. It provides powerful filtering capabilities, a user-friendly interface, and detailed packet analysis features that make handling large datasets manageable.
While CLI tools like snoop and fw monitor offer basic packet viewing, they lack the advanced filtering and visualization options that Wireshark provides.



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