QUESTION: 41

According to the Profex textbook for this subject, specifications are said to be `the heart of the con- tract'.

The book then goes on to say the goods supplied must be of satisfactory:
Quality
Cost
Sturdiness
Quantity

Answer(s): B

QUESTION: 42

Individuals, units, teams, groups or organisations that have an influence over procurement, or which are affected by procurement operations, can be called:

Customers
Stakeholders
Shareholders
Wholesalers

Answer(s): B

Explanation:

The others may be stakeholders, but the answer is 'stakeholders' - those who have a legitimate inter- est in what is going on.

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QUESTION: 43

Which one of the following is least likely to be an effective measure of internal customer service?

Supply Management annual awards
Satisfaction surveys of users within the organisation
Average total lead time
Time from requisitioning to purchase order despatch

Answer(s): A

Explanation:

Supply Management annual awards are external, and while they may be impressive, they are not to be relied upon as a measure of internal customer service. The other answers offered however, can be effective in this regard.

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QUESTION: 44

A single purchase agreement created to cover multiple repeat orders for supplies from a single source, is called a:

Call-off contract
Frequency distribution
Single source tender
Automatic replenishment

Answer(s): A

Explanation:

Requirements are 'called off' from a single contract.

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QUESTION: 41

QUESTION: 42

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Explanation:

QUESTION: 44

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