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Free L3M4 Exam Braindumps

A functional organisation structure can lead to a 'xxxx' effect whereby employees do not communi- cate effectively horizontally across the structure with each other. Choose one to replace 'xxxx'.

  1. Silo
  2. Ratio
  3. Halo
  4. Oreo

Answer(s): A

Explanation:

It's a 'silo effect'. Essentially this is about 'walls' being unintentionally created between functions of the organisation. Silos in the original sense are used for storing grain (tall thin buildings, common in the American mid-West); more recently for storing military missiles. In the organisation this lack of ease in communicating can dent the performance of the organisation. The other answers offered are irrelevant with Oreo being a type of 'much loved' American biscuit.
So anyway, 'silo'.



Which two of the following are `soft' factors, within the framework of the `McKinsey 7S' model?

  1. Strategy
  2. Systems
  3. Style
  4. Shared values

Answer(s): C,D

Explanation:

Shared values and style.
The other two shown being 'hard' ie more tangible factors.
Nobody said these tests were meant to be easy...



Peter Scholtes identified ten behaviours (have you noticed ho it's always ten, never nine or eleven?) which commonly create problems in teams.
Which are the three out of the four shown, which are genuine Scholte terms to describe these undesirable behaviours?

  1. Feuding
  2. Plops
  3. Jousting
  4. Wanderlust

Answer(s): A,B,D

Explanation:

The three terms which Scholtes actually used are feuding, plops and wanderlust. Jousting is entirely made-up for this test.
Feuds are arguments based on personality or background. Plops are ideas expressed by a team member, and ignored by everyone else. They just plop and are ignored.
Wanderlust is when the team or elements of it go off at a tangent, discussing irrelevant issues.



Which one of the Tuckman stages of team development is being described here? `..the team struggles to come together ... conflict ... competing for status and position'

  1. Storming
  2. Forming
  3. Dorming
  4. Performing
  5. Norming

Answer(s): A

Explanation:

'Conflict' gives us the clue.

Storming.
The other answers shown come from the same model - check them out in your textbook if you need to.






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