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Free 500-052 Exam Braindumps (page: 4)

Page 3 of 13
PDF with 91 Questions

What is the maximum number of concurrent agent web chat sessions that are supported on the highest class server?

  1. 75
  2. 25
  3. 50
  4. 120

Answer(s): C



Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)

  1. A supervisor can use Finesse IPPA to act as an agent and accept calls.
  2. An agent can sign in to Finesse IPPA and initiate call recording.
  3. A supervisor can sign in to Finesse IPPA and initiate call recording.
  4. An agent using Finesse IPPA can enter Not Ready, Sign-out, and Wrap-up reasons.
  5. Agents can log in to Finesse IPPA with Cisco Unified CCX deployed using a Standard license.

Answer(s): C,D,E



What is the maximum number of contacts that Cisco Finesse supports in a phone book?

  1. 2000
  2. 1500
  3. 500
  4. 300

Answer(s): B

Explanation:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finess e_1001/user/guide/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration- 1001/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001_chapter_0101.html



Where can you start, stop, and restart Cisco Unified Contact Center Express services?

  1. the system page on Cisco Unified Contact Center Express Administration
  2. Cisco Desktop Administration
  3. Control Center on Cisco Unified Contact Center Express Service ability
  4. Cisco Unified Communications Operating System Administration

Answer(s): C






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