QUESTION: 25

What are two elements in the Call Studio application to collect Caller Response? (Choose two.)

Digital tone elements capture a single digit.
Digits elements capture a single digit.
Menu Elements capture a string of numerical digits.
Menu Elements capture a single digit.
Digits elements capture a string of numerical digits.

Answer(s): D,E

Explanation:

According to the Cisco Unified Call Studio User Guide, Release 12.5 (1) and 12.5 (2), there are two types of elements in the Call Studio application that can collect caller response: Menu Element and Digits Element1. The Menu Element captures a single digit from the caller and maps it to a menu option2. The Digits Element captures a string of numerical digits from the caller and stores it in an element data variable3. The other options are not correct, because they are either not elements in the Call Studio application or do not collect caller response as described. There is no Digital tone element or Digits element that captures a single digit in the Call Studio application.

Reference:

1: Cisco Unified Call Studio User Guide, Release 12.5 (1) and 12.5 (2) - Elements

2: Cisco Unified Call Studio User Guide, Release 12.5 (1) and 12.5 (2) - Menu Element

3: Cisco Unified Call Studio User Guide, Release 12.5 (1) and 12.5 (2) - Digits Element

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QUESTION: 26

What are two usages for Call Studio Database lookup? (Choose two.)

Account Type
Play media
Get Digit
Claim Number
Dialtone

Answer(s): A,D

Explanation:

A Account Type is one of the usages for Call Studio Database lookup, as it allows the application to retrieve information about the caller's account from a database and provide different treatments based on the account type. D Claim Number is another usage for Call Studio Database lookup, as it allows the application to validate the claim number entered by the caller against a database and provide confirmation or error messages accordingly. Reference = [Cisco Unified Call Studio User Guide Release 12.5(1)], page 47

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QUESTION: 27

What are two ways a Database Action Element is configured in the Call Studio application? (Choose two.)

JNDI name (include the jdbc/ portion]
CUCM Query
SQL Query
JNDI Context
SQL Type (Insert, Update. Single. Multiple]

Answer(s): A,C

Explanation:

A JNDI name (include the jdbc/ portion) is one of the ways a Database Action Element is configured in the Call Studio application, as it specifies the name of the data source that is configured in the VVB to access the database. C SQL Query is another way a Database Action Element is configured in the Call Studio application, as it defines the SQL statement that is executed on the database to perform an operation or retrieve data. Reference = [Cisco Unified Call Studio User Guide Release 12.5(1)], page 48

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