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Cisco 500-444 Exam
Cisco Contact Center Enterprise Implementation and Troubleshooting (Page 5 )

Updated On: 1-Feb-2026
Page 2 of 13
PDF with 56 Questions

Which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration console or agent desktop in Cisco Finesse? (Choose two.)

  1. Domain validation certificate
  2. Digital certificate
  3. Self-signed certificate
  4. Certificate authority certificate
  5. Root certificate

Answer(s): B,D

Explanation:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/fines se_1151/Admin/guide/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide- 1151/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151_chapter_01001.pdf

When the HTTPS protocol is used to access the administration console or agent desktop in Cisco Finesse, the primary and secondary servers accept only digital certificates that are issued by a certificate authority (CA).

A digital certificate is an electronic document that uses a digital signature to bind a public key with an identity, such as the name of a person or an organization, and the certificate is issued by a trusted third party, such as a certificate authority (CA). The digital certificate confirms the identity of the server and enables secure communication between the client and the server.

A certificate authority (CA) certificate is a type of digital certificate that is issued by a trusted third party, such as a certificate authority (CA), to verify the identity of an entity and establish trust.


Reference:

https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/finesse/118248- configure-certificates-finesse-00.html https://www.globalsign.com/en/ssl-information-center/what-is-a-digital-certificate/



How are microapps defined and configured using PCCE Web Administration Manager (S.P.O.G)?

  1. Call Settings-> IVR Settings->Network VRU Scripts
  2. Route Settings -> Media Routing Domain
  3. Route Settings -> Sip Server Groups
  4. Desktop Settings -> Resources -> Call Variables Layout

Answer(s): B

Explanation:

Microapps are defined and configured using the Web Administration Manager (S.P.O.G) in the Route Settings -> Media Routing Domain section. In this section, you can define and configure the microapps that will be used in the CVP environment. You can define the microapps, set the default values, and configure the routing logic for each microapp. Additionally, you can define the audio files and scripts that will be used with the microapps.


Reference:

[1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/expre ss_8_5/installation/guide/ccce85install/ccce85install_chapter_0101.html [2] https://www.cisco.com

/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guid e/ccce85cfg/ccce85cfg_chapter_0602.html



What are two ways to deploy security certificates in CCE? (Choose two.)

  1. Certificate Authority (CA)
  2. 3rd party signed
  3. Security Authority (SA)
  4. Digitally signed
  5. Self-signed

Answer(s): A,D

Explanation:

Two ways to deploy security certificates in CCE are Certificate Authority (CA) and Digitally Signed. A Certificate Authority (CA) is an organization that issues digital certificates to authenticate the identity of a user or service. A digitally signed certificate is one that is digitally signed by the entity that is issuing it, such as the Certificate Authority. This ensures that the certificate is not tampered with or altered in any way.


Reference:

[1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/expre ss_8_5/configuration/guide/ccce85cfg/ccce85cfg_chapter_0501.html [2] https://tools.ietf.org/html/ rfc4158



Which powerful tool supports Element Grouping, Time of Day routing, and Call Admission Control?

  1. VGW
  2. CUSP
  3. CUBE
  4. CUCM

Answer(s): C

Explanation:

The powerful tool that supports Element Grouping, Time of Day routing, and Call Admission Control is CUBE (Cisco Unified Border Element). CUBE is a powerful routing tool that provides intelligent call routing, call admission control, and Quality of Service (QoS) for voice, video, and data traffic. It supports Element Grouping, which allows for multiple paths for the same endpoint to be used for load balancing and redundancy. It also supports Time of Day routing, which allows for the selection of a routing path based on the time of day for a call. Finally, it supports call admission control, which ensures that calls are routed according to the QoS parameters set by the administrator.


Reference:

[1] https://www.cisco.com/c/en/us/products/collateral/unified- communications/unified-border-element/datasheet-c78-
735741.html [2] https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/cube-book/cube- book.html



Which three statements describe fails in the high availability of Cisco Unified Intelligent Contact Management central controller? (Choose three.)

  1. If ICM Logger side A fails, router side B cannot send historical info to ICM Logger side A and is limited to ICM Logger side B.
  2. If the private LAN fails, the Peripheral Gateways are used to help determine the active call router side of the duplex pair.
  3. If ICM Logger side A fails, the impact of call processing is limited to ICM call router side A.
  4. If one ICM call router of a duplex pair of Cisco Unified ICM call routers fails, the surviving ICM call router recognizes the failure when it receives no response to heartbeats over the private LAN.
  5. There is no impact on call processing during a Cisco Unified ICM Logger failure.
  6. During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified Customer Voice Portal are disconnected, but all new calls are processed successfully.

Answer(s): A,D,F

Explanation:

A: When ICM Logger side A fails, ICM call router side B can't send historical information to ICM Logger side A and is limited to ICM Logger side B. This is because ICM loggers act as a buffer between ICM call routers and the historical data store, and if one side fails, the other side can't send historical data to it. (


Reference:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterpri se/icm_enterprise_10_5/installation/guide/icm_install/icm_high.html)

D: If one ICM call router of a duplex pair of Cisco Unified ICM call routers fails, the surviving ICM call router recognizes the failure when it receives no response to heartbeats over the private LAN. This is because ICM call routers communicate with each other over a private LAN using heartbeats. If one ICM call router stops sending heartbeats, the other ICM call router knows that it has failed and takes over the processing of calls. (

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterpri se/icm_enterprise_10_5/installation/guide/icm_install/icm_high.html)

F: During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified Customer Voice Portal are disconnected, but all new calls are processed successfully. This is because when a Cisco Unified ICM call router fails, the surviving ICM call router takes over the processing of calls. This can cause calls in progress in Cisco Unified CVP to be disconnected, but new calls will be processed successfully. (

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterpri se/icm_enterprise_10_5/installation/guide/icm_install/icm_high.html)


[1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/expre ss_8_5/design/guide/icm85des/icm85des_chap_01.html [2] https://www.cisco.com/c/en/us/suppor t/docs/unified-communications/unified-contact-center-enterprise



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