What must be enabled on the CUIC server for CUIC reports to show up in Finesse?
Answer(s): B
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_1 2_5_1/release/guide/pcce_b_1251_pcce-release-notes/pcce_b_1251_pcce-release-notes_chapter_010.pdf
What are two tasks of a PCCE initialization under Unified CCE PG? (Choose two.)
Answer(s): C,D
What are two types of upgrades available for CCE? (Choose two.)
Answer(s): D,E
Two types of upgrades available for CCE are Technology Refresh and Standard. Technology Refresh upgrades replace outdated hardware and software components with the latest versions, while Standard upgrades include features and bug fixes.
What are two upgrades for Common Ground? (Choose two.)
Answer(s): C,E
Common Ground is a Cisco solution for contact center environments, which enables customers to use multiple channels, such as voice, chat, and email, to interact with agents. Upgrading Common Ground usually involves several steps, including:Updating the hostname as appropriate: Depending on the configuration and organization of the system, it may be necessary to update the hostname to ensure that all components are properly identified and connected.Database migration: As part of the upgrade process, the Common Ground database may need to be migrated to a new version or schema. This is done to ensure that the database is compatible with the new version of Common Ground and that all data is preserved during the upgrade.Updating IP address: Depending on the network and IP addressing scheme, it may be necessary to update the IP addresses of Common Ground components to ensure that they are properly configured and accessible.Updating registry: Windows registry may need to be updated as well, to ensure that the correct configurations and settings are in place after the upgrade. In-place upgrades: In-place upgrades are the upgrades that can be done on the same version of the software without the need to install new version of the software.
How is a call assigned to a call type in the PCCE system?
The call is assigned to a call type in the PCCE system when the call is first post-routed from Cisco Unified Customer Voice Portal (Unified CVP). The call type is determined by the data in the Cisco TCD table [1]. The call type is then used to guide the call routing scripts and determine how the call is routed to an agent [2].https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterpri se/icm_enterprise_12_6_1/design/guide/ucce_b_ucce_soldg-for-unified-cce- 1261/rcct_b_ucce_soldg-for-unified-cce-1261_chapter_011.html1. Solution Design Guide for Cisco Unified Contact Center Enterprise ...https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterpri se/icm_enterprise_12_6_1/design/guide/ucce_b_ucce_soldg-for-unified-cce- 1261/rcct_b_ucce_soldg-for-unified-cce-1261_chapter_011.html https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_1 1_5_1/maintenance/Guide/PCCE_BK_P5FE2CBD_00_pcce-features-guide-11-5.pdf2. Cisco Packaged Contact Center Enterprise Features Guide Release ...https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_1 1_5_1/maintenance/Guide/PCCE_BK_P5F
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