QUESTION: 9

Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)

ECE_Default_Queue
ECE_activity
ECE_Inbound
ECE_Email
ECE_Chat

Answer(s): D,E

Reference:

[1] https://docs.microsoft.com/en-us/microsoftteams/media-classes-in-teams- enterprise-chat-and-email [2] https://docs.microsoft.com/en-us/microsoftteams/configure- enterprise-chat-and-email-with-enterprise-chat-and-email-in- teams [3] https://www.ombud.com/blog/enterprise-chat-email-microsoft-teams- broadcast [4] https://www.cmswire.com/digital-workplace/enterprise-chat-the-future-of-work- communications/ [5] https://www.globaldataservices.com/blog/enterprise-chat-email-in-microsoft- teams/
Enterprise Chat and Email (ECE) is a Cisco product that allows customers to communicate with a business through various channels such as chat, email, social media, and other digital channels. To use the ECE_Email and ECE_Chat media classes, configuration is required.
1. ECE_Email: ECE_Email media class is used to configure the email channel, this includes settings such as email address, email server, and other email-related configurations. This media class is used to route incoming email to the appropriate agent or department.
2. ECE_Chat: ECE_Chat media class is used to configure the chat channel, this includes settings such as chat server, chat client, and other chat-related configurations. This media class is used to route incoming chats to the appropriate agent or department.

Cisco: Cisco Enterprise Chat and Email
Cisco: Cisco Enterprise Chat and Email Media Class Configuration Cisco: Cisco Enterprise Chat and Email Media Class Configuration Guide

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QUESTION: 10

What is the formula for a standardized agent count for email?

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 10
Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 6
Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 20
Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 4

Answer(s): A

Reference:

[1] https://support.google.com/a/answer/1363297?hl=en [2] https://www.workfront.com/blog/how -to-calculate-an-email-teams-capacity/ [3] https://www.activetrail.com/blog/how-do-you-calculate- the-optimal-number-of-customer-service-agents [4] https://www.conversocial.com/blog/how-to- calculate-the-optimal-number-of-social-media-agents

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QUESTION: 11

Which mode must be used for Always On Availability Group clustering?

Mixed mode
Directory Connection
Windows Authentication
SQL Authentication

Answer(s): C

Explanation:

Windows Authentication allows users to connect to SQL Server using their Windows credentials. It uses Kerberos security protocol for authentication and it's considered more secure than SQL Server Authentication.
Always On Availability Groups (AGs) is a feature of Microsoft SQL Server that provides high availability and disaster recovery for a group of user databases. Windows Authentication is required for all the SQL Server instances that participate in an availability group. It's important to note that, the specific configuration options and settings may vary depending on the version of SQL Server and the specific requirements of the organization. It's recommended to consult the Microsoft documentation and your SQL Server support team for further assistance.

Reference:

Microsoft: Always On Availability Groups (SQL Server) Microsoft: Configure the Server Authentication Mode

Microsoft: Connect to the Primary Replica of an Always On Availability Group (SQL Server)

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QUESTION: 12

How do chat entry points behave?

Multiple help links on a website can point to the same entry point.
Each help link on a website can point to the same entry point.
Each help link on a website must point to a separate entry point.
Each help link on a website can point to multiple entry points.

Answer(s): B

Explanation:

A chat entry point is a page or link that customers can use to access the chat service. Help links on websites can be configured to point to the same entry point, so customers will see the same interface regardless of which link they use to access the service. This makes it easier for customers to find the help they need, as all the help links will point them to the same entry point.

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QUESTION: 9

Reference:

QUESTION: 10

Reference:

QUESTION: 11

Explanation:

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QUESTION: 12

Explanation: