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Free 500-445 Exam Braindumps (page: 6)

Page 6 of 15
PDF with 58 Questions

What is the maximum permissible one-way network delay between Unified CCE servers and ECE servers?

  1. 80 milliseconds
  2. 120 milliseconds
  3. 240 milliseconds
  4. 300 milliseconds

Answer(s): C

Explanation:

The maximum permissible one-way network delay between Unified CCE (Cisco Unified Contact Center Enterprise) servers and Enterprise Chat and Email (ECE) servers is 240 milliseconds. This delay is necessary for the servers to communicate with each other without any latency issues.


Reference:

[1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterpris e_chat/enterprise_chat_admin_guide/cec_b_enterprise-chat-admin-guide-cec/cec_b_enterprise- chat-admin-guide-
cec_chapter_01.html [2] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/con tact_center/enterprise_chat/enterprise_chat_admin_guide/cec_b_enterprise-chat-admin-guide- cec/cec_b_enterprise-chat-admin-guide.html



What is the default frequency value of ECE Monitors notification?

  1. 30 seconds
  2. 60 seconds
  3. 120 seconds
  4. 30 minutes
  5. 60 minutes
  6. 90 minutes

Answer(s): B

Explanation:

The default frequency value of the Enterprise Chat and Email (ECE) Monitors notification is 60 seconds. This notification is used to notify the user of any changes in the status of their chat sessions, such as when a customer starts a chat, or when a customer ends a chat session.


Reference:

[1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterpris e_chat/enterprise_chat_admin_guide/cec_b_enterprise-chat-admin-guide-cec/cec_b_enterprise- chat-admin-guide-
cec_chapter_01.html [2] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/con tact_center/enterprise_chat/enterprise_chat_admin_guide/cec_b_enterprise-chat-admin-guide- cec/cec_b_enterprise-chat-admin-guide.html



Which items must be configured before agents can reply to emails from customers?

  1. Inbound workflows, Outbound workflows, Email aliases, Users, Queues
  2. Inbound workflows, Outbound workflows, Users, Email aliases
  3. Inbound workflows, Outbound workflows, Queues, DN
  4. Email aliases, Inbound workflows, Users, Queues

Answer(s): B

Explanation:

Before agents can reply to emails from customers, the following items must be configured: Inbound workflows, Outbound workflows, Users, and Email aliases. Inbound workflows and Outbound workflows are used to configure the routing of emails, while Users and Email aliases are used to configure the agents and their email addresses. Queues are used to store emails that are waiting to be assigned to an agent.


Reference:

[1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterpris e_chat/enterprise_chat_admin_guide/cec_b_enterprise-chat-admin-guide-cec/cec_b_enterprise- chat-admin-guide-
cec_chapter_02.html [2] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/con tact_center/enterprise_chat/enterprise_chat_admin_guide/cec



When does the workflow assignment service publish a message to the application server?

  1. when the agent logs out
  2. when a new email is assigned to a user
  3. when a new task is created
  4. when the agent login in

Answer(s): B



Page 6 of 15



Post your Comments and Discuss Cisco® 500-445 exam with other Community members:

Asma commented on December 03, 2024
I share the same opinion! - The questions and answers are good in this portal, kindly please add comments as well for answers, so that it will be very hepful.
Anonymous
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Tenmo commented on December 03, 2024
It is with great pleasure to announce that I passed my certification examination today. Congrats to me for being me! And thanks to this site for posting the questions.
INDIA
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Evan Couture commented on December 03, 2024
These questions are exactly what you will see on exam day, but they are good study. The exam may have questions covering similar objectives, but you will still need to study the material and perform hands on labs to be fully prepared. I used certmaster learn, infosec labs, pentest+ for dummies, pluralsight, wordwall user(markutree has some useful matching exercises), quizlet, and of course this resource. Hope this helps.
Anonymous
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Ajay Kumar Yadav commented on December 03, 2024
Great insight.
INDIA
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Ajay Kumar Yadav commented on December 03, 2024
informative
INDIA
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Ajay Kumar Yadav commented on December 03, 2024
Very informative
INDIA
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Bini commented on December 02, 2024
I would like to see more questions related to CCSP
Anonymous
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I would like to try this Brain dumps
UGANDA
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Very helpful
UNITED STATES
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Director2 commented on December 02, 2024
is this still valid?
Anonymous
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the best approach.
Anonymous
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Chaw commented on December 02, 2024
I needed to do some note taking and marking some questions to go back and review but this online version does not have those features. So I bought the full version and used the PDF.
Singapore
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gg commented on December 01, 2024
it seems ok the questions and answers look legit.
Anonymous
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Priya commented on December 01, 2024
Help before exam good practice questions
INDIA
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Priya commented on December 01, 2024
Very useful
INDIA
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Sheffie commented on December 01, 2024
Helping me get used to the exam style
UNITED STATES
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Sheffie commented on December 01, 2024
Helps me get used to the type of questions
UNITED STATES
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African-Amazigh commented on December 01, 2024
is this Exam the real NCM-MCI 6.5 Exam ? is it valide ?
Anonymous
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SPH commented on December 01, 2024
super helpful questions
UNITED STATES
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Babu commented on November 30, 2024
I did this exam this past Friday. All went great. Passed with 94%.
India
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Elimu commented on November 30, 2024
A good way to practice
Anonymous
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Sobhash commented on November 30, 2024
To those who are going for this exam and wondering if any passed. I wrote this exam. The exam is extremely hard and tricky. Luckily I prepared well and bought the full version of this exam dump which included most of the exam questions. However some answers were incomplete. But overall a fantastic resource well worth the money.
UNITED STATES
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Juan Alvarez commented on November 29, 2024
Good content
Anonymous
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Chela commented on November 29, 2024
Great for Exam preparation! Did it in Nov and Passed the first attempt.
Anonymous
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nahdus commented on November 29, 2024
all comments are original?
Anonymous
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So far all good
UNITED KINGDOM
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Great stuff
Anonymous
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Very helpful
Anonymous
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M commented on November 29, 2024
Is this still valid ?
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Great tool and questions!
Anonymous
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These are good questions.
Anonymous
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Joaquin commented on November 29, 2024
Good questions.
Anonymous
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naveen naveen commented on November 29, 2024
Very useful
Anonymous
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