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Free 500-445 Exam Braindumps (page: 7)

Page 7 of 15
PDF with 58 Questions

How is the ECC variable created for chat, inbound and outbound email activities?

  1. User.ece.email id
  2. User.ece task id
  3. User.ece.activity.id
  4. User.ece. .customer.name

Answer(s): C

Explanation:

ECC (Engagement Cloud Connector) variables are used to store information about a specific engagement activity, such as a chat, inbound email, or outbound email. The ECC variable for an activity would be created using the user's ECE (Engagement Cloud Engine) and the activity's ID, such as "User.ece.activity.id". It would be used to connect and retrieve the information of that specific engagement activity.



What is an MRD a collection of that is associated with a common communication medium?

  1. skill groups and services
  2. route point and DN
  3. scripts and script selector
  4. skill groups and route

Answer(s): A

Explanation:

An MRD (multi-resource device) is a collection of skills, services, and route points that is associated with a common communication medium. Skill groups are used to define the skills and services that the agent needs to handle incoming calls, while route points are used to route calls to the agents.



Which partition level settings are needed to configure email?

  1. Default SMTP server settings, Alarm service delay, Auto response number
  2. Maximum activities to pull at a time, Alarm service delay, Auto response number, Auto response time
  3. Default SMTP server settings, Auto response time, Personalized activity assignment
  4. Alarm service delay, Auto response time, Auto response number

Answer(s): A

Explanation:

Default SMTP server settings, Alarm service delay, and Auto response number. The Default SMTP server settings are used to configure the server that will be used to send and receive emails. The Alarm service delay controls the amount of time before an alert is triggered when a customer does not respond to a ticket. The Auto response number is used to set the maximum number of times an auto-response will be sent for each ticket.


Reference:

[1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterpris e_chat/enterprise_chat_admin_guide/cec_b_enterprise-chat-admin-guide-cec/cec_b_enterprise- chat-admin-guide-
cec_chapter_03.html [2] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/con tact_center/



What are two required configurations when setting up user accounts and permissions? (Choose two.)

  1. The ECE web server can be installed in DMZ and must use the same domain account.
  2. All the servers except the ECE web server must use the domain account to install the software.
  3. All the servers must use the same domain account to install the software.
  4. Domain account is not mandatory to install the software. The local account with administrator privilege can be used.
  5. The ECE web server can be installed in DMZ and can have a different domain account.

Answer(s): C,E

Explanation:

When setting up user accounts and permissions, it is necessary to configure all the servers to use the same domain account in order to install the software. Additionally, the ECE web server can be installed in a DMZ and can have a different domain account from the rest of the servers.


Reference:

[1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterpris e_chat/enterprise_chat_admin_guide/cec_b_enterprise-chat-admin-guide-cec/cec_b_enterprise- chat-admin-guide-
cec_chapter_06.html [2] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/con tact_center/enterprise_chat/enterprise_chat_admin_guide/cec_b_enterprise-

When setting up user accounts and permissions, it is important to ensure that all servers are using the same domain account to install the software. This will ensure that all servers have the same level of access and permissions, and that the installation process goes smoothly. Additionally, if the ECE web server is installed in DMZ, it can have a different domain account, which would be more secure. You can find more information on user accounts and permissions, including best practices for setting them up, in the Avaya Aura Experience Portal Administrator Guide and Avaya Aura Contact Center

Administrator Guide.



Page 7 of 15



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