Which mode must be used for Always On Availability Group clustering?
Answer(s): C
Windows Authentication allows users to connect to SQL Server using their Windows credentials. It uses Kerberos security protocol for authentication and it's considered more secure than SQL Server Authentication.Always On Availability Groups (AGs) is a feature of Microsoft SQL Server that provides high availability and disaster recovery for a group of user databases. Windows Authentication is required for all the SQL Server instances that participate in an availability group. It's important to note that, the specific configuration options and settings may vary depending on the version of SQL Server and the specific requirements of the organization. It's recommended to consult the Microsoft documentation and your SQL Server support team for further assistance.
Microsoft: Always On Availability Groups (SQL Server) Microsoft: Configure the Server Authentication ModeMicrosoft: Connect to the Primary Replica of an Always On Availability Group (SQL Server)
How do chat entry points behave?
Answer(s): B
A chat entry point is a page or link that customers can use to access the chat service. Help links on websites can be configured to point to the same entry point, so customers will see the same interface regardless of which link they use to access the service. This makes it easier for customers to find the help they need, as all the help links will point them to the same entry point.
Which two items in UCCE need to be installed and available for use before installing Enterprise Chat and Email? (Choose two.)
Answer(s): C,E
ICM router, logger, and admin workstation are components of Cisco Unified Contact Center Enterprise (UCCE) that must be installed and available before Enterprise Chat and Email can be installed. CTI server is also a required component of UCCE and must be installed and available before Enterprise Chat and Email can be installed.
[1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/expre ss_10_6/user/guide/uccx_b_user-guide-cisco-unified-contact-center-express-106/uccx_b_user- guide-cisco-unified-contact-center-express-106_chapter_01110.html [2] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/ contact_center/crs/express_10_6/installation/guide/uccx_b_installation- Enterprise Chat and Email (ECE) is a Cisco product that allows customers to communicate with a business through various channels such as chat, email, social media, and other digital channels. Before installing Enterprise Chat and Email, two items in UCCE need to be installed and available for use:2. ICM router, logger, admin workstation: ICM (Intelligent Contact Manager) is a Cisco product that routes and manages customer interactions across multiple channels such as voice, email, chat, and social media. ICM router, logger, and admin workstation are the components of ICM that are required for Enterprise Chat and Email to function properly.3. CTI server: CTI (Computer Telephony Integration) server is a component of UCCE that integrates telephony and computer systems to provide advanced call control and call management functionality. The CTI server is responsible for integrating the Enterprise Chat and Email with the phone system.
Which feature is unable to be deleted or made inactive?
Unified CCE is a component of Cisco Unified Contact Center Enterprise (UCCE) and cannot be deleted or made inactive. Unified CCE is responsible for handling customer requests, routing calls, and providing customer service. It is an essential part of UCCE and must be installed and available before Enterprise Chat and Email can be used.
[1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/expre ss_10_6/user/guide/uccx_b_user-guide-cisco-unified-contact-center-express-106/uccx_b_user- guide-cisco-unified-contact-center-express-106_chapter_01110.html [2] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/ contact_center/crs/express_10_6/installation/guide/uccx_b_installation-Unified CCE (Unified Contact Center Enterprise) is a Cisco product that provides a comprehensive, multichannel customer contact solution. It includes a set of software and hardware components that work together to provide advanced call routing, contact management, and reporting capabilities. Unified CCE is the core platform on which other Cisco products like Enterprise Chat and Email, Exception Queue and Supervisory Queues are built upon. It is the foundation of the contact center infrastructure and it's unable to be deleted or made inactive as it provides the foundation for other Cisco products.It's important to note that the specific requirements for the contact center infrastructure may vary depending on the version of CCE and the specific requirements of the organization. It's recommended to consult the Cisco documentation and your Cisco support team for further assistance.Cisco: Cisco Unified Contact Center EnterpriseCisco: Cisco Unified Contact Center Enterprise Architecture Cisco: Cisco Unified Contact Center Enterprise Product Overview
What are the workflow types in ECE?
Answer(s): D
Enterprise Chat and Email (ECE) supports four types of workflows: Alarm, Outbound, Inbound, and Exception. Alarm workflows are used to alert agents when they receive a customer message. Outbound workflows are used to initiate conversations with customers. Inbound workflows are used to handle incoming customer messages. Exception workflows are used to handle customer messages that require additional attention.
[1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterpris e_chat/enterprise_chat_user_guide/cec_b_enterprise-chat-user-guide-cec/cec_b_enterprise-chat- user-guide-cec_chapter_01.html [2] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/con tact_center/enterprise_chat/enterprise_chat_user_guide/cec_b_enterprise-
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