Which activity reduces the risk of chum?
Answer(s): C
Which term describes the gap between the features and functions customers purchases and the features and functions customers use?
Answer(s): A
Who does a Customer Success Manager work with to overcome a technical solution adoption barrier encountered by a customer?
Answer(s): B
The issue here is a technical one that is causing the adoption barrier so it would be technical specialist that would need to be engaged to help resolve this. The CSS could certainly be involved but when that person realised that the barrier was purely technical they should be engaging the technical specialist to resolve it.
What is the first step a Customer Success Manager should take to identify why the solution was purchased?
Answer(s): D
Post your Comments and Discuss Cisco® 820-605 exam with other Community members:
José commented on December 14, 2023 Good questions MEXICO upvote
Our website is free, but we have to fight against bots and content theft. We're sorry for the inconvenience caused by these security measures. You can access the rest of the 820-605 content, but please register or login to continue.