Free 820-605 Exam Braindumps (page: 17)

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During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer's business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social medi

  1. In which stage is the customer?
  2. Adoption
  3. Optimize
  4. Expand
  5. Advocate

Answer(s): D



Which two steps in the customer lifecycle approach are owned by the sales and marketing team? (Choose two)

  1. Deployment
  2. Adoption
  3. Awareness
  4. Evaluation
  5. Experience

Answer(s): B,C



Which task drives advocacy with customer stakeholders?

  1. creating a success story
  2. creating a Customer Success Plan
  3. creating technical documentation
  4. creating a stakeholder map

Answer(s): B



Why should a customer's success be documented?

  1. to establish KPIs that measure success
  2. to provide awareness of the value achieved by the solution
  3. to provide expansion opportunities for the sales team D. to document roles and responsibilities for project management

Answer(s): B



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José commented on December 14, 2023
Good questions
MEXICO
upvote