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  5. 220-1002

Free 220-1002 Exam Braindumps (page: 24)

Page 24 of 64
PDF with 701 Questions

A user's workstation is infected with malware, which a technician determines is ransomware. The company refuses to pay the required fee to unlock the files on the computer. Which of the following actions should the technician take to mitigate the malware?

  1. Format the drive and restore all data from the recovery partition.
  2. Remove the disk and degauss it to remove the malware. Reinsert the disk and restore from backup.
  3. Roll back system changes, run anti-malware software, and educate the user.
  4. Wipe and reformat the drive, and reload the operating system.

Answer(s): B



A user is trying to use a USB to serial dongle to configure a new switch from a Windows 10 machine. The USB to serial dongle is not plug and play, but the manufacturer's site only has drivers for the macOS. Which of the following should a technician try FIRST to attempt to resolve the issue?

  1. Load a driver for similar hardware from a different manufacturer.
  2. Check automatic updates for the driver software.
  3. Update the Group Policy for the machine.
  4. Create a VM using Hyper-V and install the macOS to use the device.

Answer(s): B



A technician is removing a virus from a computer. The technician runs several scans with the installed antivirus software and receives a message indicating access is denied when trying to clean any system files. Which of the following steps should the technician take NEXT?

  1. Implement another anti-malware program.
  2. Perform offline scans with a live disc.
  3. Install antivirus software updates.
  4. Use a Windows System Restore point.

Answer(s): C



A technician is developing a backup and disaster recovery plan for a customer. The customer requires quick file recovery when necessary, but wants to ensure recovery is possible in case of a complete disaster, with data loss of no more than three days. Which of the following backup procedures should the technician suggest to BEST meet the customer's needs?

  1. Configure backups to the cloud storage and set minimum retention.
  2. Schedule daily backups to local storage and weekly backups to cloud storage.
  3. Archive to tape that is stored in an isolated part of the building.
  4. Back up to local storage that in turn is backed up to the cloud storage.

Answer(s): D



Page 24 of 64



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