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A user reports that text on the screen is too small. The user would like to make the text larger and easier to see. Which of the following is the BEST way for the user to increase the size of text, applications, and other items using the Windows 10 Settings tool?

  1. Open Settings, select Devices, select Display, and change the display resolution to a lower resolution option.
  2. Open Settings, select System, select Display, and change the display resolution to a lower resolution option.
  3. Open Settings, select System, select Display, and change the Scale and layout setting to a higher percentage.
  4. Open Settings, select Personalization, select Display, and change the Scale and layout setting to a higher percentage.

Answer(s): C



A user is being directed by the help desk to look up a Windows PC's network name so the help desk can use a remote administration tool to assist the user. Which of the following commands would allow the user to give the technician the correct information? (Choose two.)

  1. ipconfig /all
  2. hostname
  3. netstat /?
  4. nslookup localhost
  5. arp -a
  6. ping ::1

Answer(s): A,B



Which of the following is a data security standard for protecting credit cards?

  1. PHI
  2. NIST
  3. PCI
  4. GDPR

Answer(s): C



A technician has verified that a user's computer has a virus, and the antivirus software is out of date. Which of the following steps should the technician take NEXT?

  1. Quarantine the computer.
  2. Use a previous restore point.
  3. Educate the end user about viruses.
  4. Download the latest virus definitions.

Answer(s): A






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