A user reports their company-provided smartphone does not have internet access when the user is in the parking lot. Which of the following should a technician check first?
Answer(s): A
Checking the 3G/4G/5G/LTE settings ensures that the phone’s cellular data connection is enabled and configured properly, which is necessary for internet access outside of Wi-Fi coverage areas like a parking lot.
Every day for a week, when a user turns on their computer, the time is wrong. A technician corrects the time, but the issue happens again. Which of the following is most likely the cause of the issue?
Answer(s): D
A faulty CMOS battery causes the system to lose time and BIOS settings when powered off, resulting in the computer resetting to the wrong time each time it is turned on.
A company decides to subscribe to a cloud service to provide email for its employees. Which of the following cloud models is the company adopting?
Answer(s): B
SaaS (Software as a Service) delivers software applications, such as email services, over the internet on a subscription basis without requiring the company to manage underlying infrastructure or platforms.
HOTSPOT (Drag and Drop is not supported)A customer built a computer for gaming, sourcing individual components and then assembling the system. The OS starts up, but within a few minutes the machine locks up. The customer brought the computer to a technician to diagnose the issue.INSTRUCTIONSClick on the BIOS system information and each component to view the specifications.Select the appropriate cause and resolution for the issue.If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.Hot Area:
The CPU is running at 4.5 GHz and quickly reaching 100 °C, indicating it’s been pushed beyond its stock clocks and is overheating. Reducing the clock speed will bring temperatures back into a safe range and stop the system lockups.
A customer reports that a workstation has no internet connectivity. A technician confirms the port is disabled. Which of the following is most likely responsible for the issue?
Answer(s): C
A managed switch can have individual ports administratively disabled, which would cut network connectivity for the workstation.
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