An end user reports that their laptop shuts down when they undock it. Even when using a new charging cable, the issue persists. Which of the following should the technician do next?
Answer(s): D
A failing battery can’t hold charge, so the laptop loses power when undocked; replacing the battery restores portable power.
A company provides cell phones to employees who travel internationally. An employee brings their phone to the help desk so the necessary equipment can be installed. However, the technician cannot install any new hardware on the phone. Which of the following will the technician require so the phone can connect to a different provider?
Answer(s): C
An eSIM is a programmable embedded SIM that can be remotely provisioned with a different carrier’s profile, allowing the phone to connect to another provider without installing physical hardware.
Which of the following internet connection types provides the fastest speeds and greatest coverage in less populated areas with minimal infrastructure?
Cellular connections leverage wide-reaching mobile networks and require minimal on-site infrastructure, offering high speeds and broad coverage in less populated areas.
Which of the following ports should a technician disable to increase the security of remote connectivity?
Answer(s): B
Port 23 is used by Telnet, which transmits credentials and data in cleartext; disabling it prevents insecure, unencrypted remote connections.
A network operations analyst receives an automated alert regarding a server with an array. The analyst walks over to the server and sees a blinking orange light at the hard disk bay. The server is configured for RAID 1. Which of the following should the analyst do to resolve this issue?
Replacing the failed drive and rebuilding the RAID 1 mirror restores redundancy and clears the array fault indicated by the blinking orange light.
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