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CompTIA 220-1202 Exam Questions
CompTIA A+ Certification: Core 2 (Page 6 )

Updated On: 12-Apr-2026
Page 6 of 41
PDF with 350 Questions

An end user's laptop is having network drive connectivity issues in the office. The end user submits a help desk ticket, and a support technician is able to establish a remote connection and fix the issue. The following day, however, the network drive is disconnected again.
Which of the following should the technician do next?

  1. Connect remotely to the user's computer to see whether the network drive is still connected.
  2. Send documentation about how to fix the issue in case it reoccurs.
  3. Escalate the ticket to the next level.
  4. Keep the ticket open until next day, then close the ticket.

Answer(s): C

Explanation:

Since the fix did not persist and the issue recurred, it indicates there may be an underlying configuration or policy problem that requires deeper troubleshooting than a frontline technician can provide. Escalating to the next support tier ensures that the root cause is identified and a more permanent solution is implemented, rather than repeatedly applying a temporary workaround.



Which of the following provides information to employees, such as permitted activities when using the organization's resources?

  1. AUP
  2. MNDA
  3. DRM
  4. EULA

Answer(s): A

Explanation:

An Acceptable Use Policy outlines what activities employees are permitted or prohibited from performing when using the organization's IT resources. It provides clear guidance on acceptable behavior, ensuring users understand the rules governing company systems and data.



A technician needs to install an operating system on a large number of workstations.
Which of the following is the fastest method?

  1. Physical media
  2. Mountable ISO
  3. Manual installation
  4. Image deployment

Answer(s): D

Explanation:

Image deployment allows you to create a standardized OS image with preconfigured settings and applications and then push it simultaneously to multiple workstations over the network or via multicast. This is far faster than using physical media, manual installations, or mounting ISOs one-by-one.



A user is working from home and is unable to access work files on a company laptop.
Which of the following should a technician configure to fix the network access issue?

  1. Wide-area network
  2. Wireless network
  3. Proxy network settings
  4. Virtual private network

Answer(s): D

Explanation:

A VPN creates a secure tunnel from the user's home network into the corporate network, providing the necessary routing and access controls for the laptop to reach internal file servers. Without a VPN, the device remains outside the corporate LAN and cannot directly reach protected resources.



A technician is troubleshooting an issue in which a service runs momentarily and stops at certain points in the process. The technician needs to determine the root cause of this issue.
Which of the following tools should the technician use?

  1. Event Viewer
  2. Task Manager
  3. Internet Options
  4. Process Explorer

Answer(s): A

Explanation:

Event Viewer logs system, application, and service events, including errors and warnings when a service stops unexpectedly. Reviewing these logs provides detailed error codes and messages that help identify the root cause of the service interruptions.



Which of the following is an example of an application publisher including undisclosed additional software in an installation package?

  1. Virus
  2. Ransomware
  3. Potentially unwanted program
  4. Trojan

Answer(s): C

Explanation:

A potentially unwanted program (PUP) refers to software bundled with an installer that the user did not explicitly request and that's often advertised or installed without clear disclosure.
While not always malicious, PUPs can degrade performance or introduce unwanted behavior, matching the description of undisclosed additional software in a package.



A technician needs to map a shared drive from a command-line interface.
Which of the following commands should the technician use?

  1. pathping
  2. nslookup
  3. net use
  4. tracert

Answer(s): C

Explanation:

The Windows net use command is used to connect, remove, and configure connections to shared network resources. To map a shared drive from the CLI, you'd run a command like:
net use Z: \\ServerName\ShareName
This assigns the shared folder to drive letter Z:.



A help desk team was alerted that a company-owned cell phone has an unrecognized password-cracking application.
Which of the following should the help desk team do to prevent further unauthorized installations from occurring?

  1. Configure Group Policy.
  2. Implement PAM.
  3. Install anti-malware software.
  4. Deploy MDM.

Answer(s): D

Explanation:

A Mobile Device Management (MDM) solution lets administrators enforce app-installation policies - whitelisting approved applications and blocking all others. By deploying MDM, the help desk can centrally control which apps users may install on company-owned phones, preventing unauthorized tools from being added in the future.



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