QUESTION: 205

A help desk has initiated a new policy requiring that technicians manually categorize the reason for a customer call. After several months, they are unable to perform any analysis on the information. Which of the following concepts is MOST closely tied to the root cause of this issue?

Data correlation
Data security
Data capture
Data as an asset

Answer(s): C

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QUESTION: 206

During a power outage, a server with redundant power supplies shuts down despite being connected to a UPS. The technician determines that the UPS has failed and replaces it. The technician then separates the power supplies to connect them to two separate UPSs. Which of the following troubleshooting steps did thetechnician just accomplish?

Implement preventive measures.
Establish a plan of action.
Document findings/lessons learned.
Test the theory to determine the cause.

Answer(s): A

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QUESTION: 207

An end user reports seeing the old company intranet site and not the recently released updated version. Which of the following would MOST likely solve the problem?