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Availability Management deals with the day-to-day availability of services.
Which of the following takes over when a 'disaster' situation occurs?

  1. Capacity Management
  2. Service Level Management
  3. Service Continuity Management
  4. Service Reporting

Answer(s): C



IT Service Continuity Management (ITSCM) is used to support the overall Business Continuity Management (BCM) in order to ensure that the required IT infrastructure and the IT service provision are recovered within an agreed business time scales.
Which of the following are the benefits of implementing IT Service Continuity Management?
Each correct answer represents a complete solution. Choose all that apply.

  1. It prioritizes the recovery of IT services by working with BCM and SLM.
  2. It minimizes costs related with recovery plans using proper proactive planning and testing.
  3. It confirms competence, impartiality, and performance capability of an organization that performs audits.
  4. It minimizes disruption in IT services when it follows a major interruption or disaster.

Answer(s): A,B,D



You work as an Incident handling manager for Orangesect Inc. You detect a virus attack incident in the network of your company. You develop a signature based on the characteristics of the detected virus.
Which of the following phases in the Incident handling process will utilize the signature to resolve this incident?

  1. Eradication
  2. Identification
  3. Containment
  4. Recovery

Answer(s): A



Which of the following is established during the Business Impact Analysis by the owner of a process in accepted business continuity planning methodology?

  1. Recovery Consistency Objective
  2. Recovery Time Objective
  3. Recovery Point Objective
  4. Recovery Time Actual

Answer(s): B






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