Free EX0-001 Exam Braindumps

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  • Exam Code: EX0-001
    Exam Title: - ITIL Foundation (syllabus 2011) Exam (RETIRED)
  • Provider: EXIN
  • Exam Questions: 424
  • Updated On: 27-May-2017

Topic 1, Volume A

QUESTION: 1
Which role is responsible for carrying out the activities of a process?

A. Process owner
B. Change manager
C. Service manager
D. Process practitioner

Answer(s): D
QUESTION: 2
Which process or function is responsible for monitoring activities and events in the IT
infrastructure?

A. Service level management
B. IT operations management
C. Capacity management
D. Incident management

Answer(s): B
QUESTION: 3
Which of the following options is a hierarchy that is used in knowledge management?

A. Wisdom - Information - Data - Knowledge
B. Data - Information - Knowledge - Wisdom
C. Knowledge - Wisdom - Information - Data
D. Information - Data - Knowledge - Wisdom

Answer(s): B
QUESTION: 4
At which stage of the service lifecycle should the processes necessary to operate a new service
be defined?

A. Service design: Design the processes
B. Service strategy: Develop the offerings
C. Service transition: Plan and prepare for deployment
D. Service operation: IT operations management

Answer(s): A
QUESTION: 5
Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?

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