Palo Alto Networks

Free ITSM20F Exam Braindumps
IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Questions 11–15 (page: 4)

Updated On: 10-Feb-2026

Viewing Page 4 of 29 pages.

Download PDF version with 136 Questions

QUESTION: 11

Which process includes the responsibility of recovering the service as quickly as possible?

Availability Management
IT Service Continuity Management
Incident management
Problem Management

Answer(s): C

Show Answer Next Question

QUESTION: 12

What is the definition of IT Service Management?

An organization supping services to one or more customers
Best practice guidance for operating services
Requirements for delivering service based upon best practices
Specialized organizational capabilities providing value to customers

Answer(s): D

Show Answer Next Question

QUESTION: 13

Which process or function is responsible for supplying first-line support and assistance in daily use of IT services'?

Availability Management
Incident Management
Service Desk
Service Level Management

Answer(s): C

Show Answer Next Question

QUESTION: 14

What does the term "Integrity" mean in the context of Information Security Management?

Protecting the information against unauthorized use
Monitoring the access to information
The accuracy, completeness and correctness of the information
Screening the support staff on their loyalty to the IT organization

Answer(s): D

Show Answer Next Question

QUESTION: 15

What is a Known Error?

A serious incident whose resolution is known
A Problem that is resolved
A Problem for which the cause and Workaround have been identified
A Problem that cannot be matched

Answer(s): C

Show Answer Next Question

1
2
3
4
5
6
…
10
20

Download PDF Next Page

Viewing page 4 of 29
Viewing questions 16 - 20 out of 136 questions

Post your Comments and Discuss EXIN ITSM20F exam prep with other Community members:

Comments:

Name:

AI Tutor

AI Tutor 👋 I’m here to help!