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Free ITSM20F.EN Exam Braindumps (page: 14)

Page 13 of 35
PDF with 136 Questions

What is a purpose of ISO/IEC 20000?

  1. to promote the adoption of an integrated process approach
  2. to promote the adoption of IT governance
  3. to provide best practice guidance on IT Service Management
  4. to provide best practice guidance on security management

Answer(s): A



A number of important documents are used within Service Level Management One of these documents consists of an overview of services and Service Levels offered.
What is the name of the document?

  1. Service Catalog
  2. Service Level Agreement (SLA)
  3. Service Level Requirement
  4. Underpinning Contract

Answer(s): A



When can the building and testing of a Change begin?

  1. As soon as the impact analysis has been discussed by the members of the Change Advisory Board
  2. As soon as there is a correct network plan for the change
  3. As soon as the Request for Change (RFC) has been formally authorized
  4. As soon as the Request for Change (RFC) has been classified

Answer(s): C



What may define the scope of Service Management in the Service Management plan?

  1. the location of the services
  2. the number of staff
  3. the size of the infrastructure
  4. the specific processes undertaken

Answer(s): A






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