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Free ITSM20F.EN Exam Braindumps (page: 12)

Page 11 of 35
PDF with 136 Questions

When a new service is being planned Service Level Management (SLM) needs to ensure that existing performance levels of other IT services will not be unduly impacted.
From which process will Service Level Management (SLM) require input?

  1. Availability Management
  2. Capacity Management Financial
  3. Management for IT Services
  4. IT Service Continuity Management

Answer(s): B



What is the objective of a Management System?

  1. to define, agree, record and manage levels of services
  2. to ensure that Key Performance Indicators (KPIs) are defined for all IT services
  3. to ensure that new services and changes to services will be deliverable and manageable at the agreed cost and services quality
  4. to provide the policies and the framework that is needed for the effective management and implementation of all IT services

Answer(s): D



A Release policy needs to be documented and agreed. What must be included in the Release policy?

  1. an analysis of the success or failure of
  2. Releases Requests For Change (RFCs)
  3. the frequency and type of Releases
  4. the Release dates

Answer(s): C



Which process has the objective to ensure that the available supply of processing power matches the business demands, both now and in the future?

  1. Availability Management
  2. Capacity Management Financial
  3. Management for IT Services
  4. IT Service Continuity Management

Answer(s): B






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