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Free ITSM20F.EN Exam Braindumps (page: 16)

Page 15 of 35
PDF with 136 Questions

Which process is responsible for registering the relationships within the IT infrastructure?

  1. Asset Management
  2. Change Management
  3. Configuration Management
  4. Release Management

Answer(s): C



Which of the following activities in the Problem Management process is related to the Change Management process?

  1. identifying Problems
  2. classifying Problems
  3. correcting Problems
  4. investigating a solution

Answer(s): C



What does Service Management aim to achieve?

  1. to exceed expectations at all times based on solid processes followed rigidly at all times
  2. to exceed expectations occasionally, recognizing that the customer will be disappointed at other times
  3. to provide an agreed and well-defined level of quality, based on ongoing communication with the customer
  4. to provide well-defined processes and measures, by which the Service Management organization can rate their quality for the customer

Answer(s): C



What is the best definition of "Quality system"?

  1. ability to maintain availability of the IT infrastructure, services and supporting organization to ensure these requirements are met consistently
  2. mandatory Quality management practices followed by everyone in the service provider organizations
  3. organizational structure related to responsibilities, procedures and resources for implementing quality management
  4. set of the measures and procedures used to ensure that the services provided continue to fulfill the expectations of the customer and the relevant agreements

Answer(s): C






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