Which of the following is a responsibility of the Operations Role Cluster?
Answer(s): B
In what way does Capacity Management contribute to improving IT Service Management?
Answer(s): D
Which Service Management Function (SMF) needs to ensure that efficient incident detection and recovery tools and processes are in place to handle any service outages that do occur?
Answer(s): A
Which Role Cluster has a portfolio of business-aligned IT services as a quality goal?
Answer(s): C
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