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Free VERISME Exam Braindumps
VeriSM Essentials Questions 6–10 (page: 3)

Updated On: 10-Feb-2026
Page 3 of 9
PDF with 40 Questions

What is the most important element of creating a service culture?

  1. Empowering the employees to make decisions on their own
  2. Measuring the service culture in order to identify improvement ideas
  3. Showing the consumer that they are valued by actions ratherthantelling them
  4. Training employees and managers in good service behavior

Answer(s): C



What is the key activity of a leader's role?

  1. Focus on results
  2. Minimize risk
  3. Motivate colleagues
  4. Set up priorities

Answer(s): C



Emotional intelligence defines two main competencies: personal and social.
Which two skills belong to the social competence?

  1. Joining social groups and actively communicating with them
  2. Knowing social media and what people or situations can influence us
  3. Social awareness and relationship management
  4. Social content management and using social techniques

Answer(s): C



What is the name of the professional that should have both breadth and depth of knowledge?

  1. A-shaped professional
  2. I-shaped professional
  3. Service management expert
  4. T-shaped professional

Answer(s): D



What is the last stage of team formation?

  1. Adjourning
  2. Forming
  3. Performing
  4. Setting-up

Answer(s): A



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