QUESTION: 37

When considering the adoption of cloud technology, what stands out as a key benefit that significantly impacts an organization's operational landscape?

Does cloud adoption primarily lead to enhanced internal communication capabilities, fostering collaboration and information sharing?
Is the primary advantage associated with cloud the increased quality of the underlying infrastructure, offering superior performance and reliability?
Does cloud adoption notably accelerate the speed at which infrastructure services can be provisioned and scaled?
Is the primary advantage of cloud technology its ability to substantially reduce operating risks for organizations?

Answer(s): D

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An organization decides to leverage a Software as a Service (SaaS) solution to manage their newly deployed Internet of Things (IoT) monitoring devices. From a service management perspective, what is the most crucial consideration for the organization to keep in mind?

Is it imperative for the organization to recognize that a fundamental requirement for IoT devices is the assignment of unique identifiers and IP addresses to facilitate their effective management?
Should the organization place a significant emphasis on the enhanced behavior tracking capabilities provided by IoT services to support real-time marketing efforts?
Is it reasonable for the organization to assume that no specific considerations are required, given that the IoT service is outsourced and managed externally?
Is it of paramount importance for the organization to ensure that the established guardrails and boundaries for the services are diligently adhered to, even in the context of SaaS solutions?

Answer(s): D

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QUESTION: 39

What is a notable advantage of implementing Robotic Process Automation (RPA) within service management processes?

Is it a characteristic feature of RPA that it invariably leads to workforce reduction by automating tasks and diminishing the need for human intervention?
Does RPA primarily contribute to empowering employees to engage in more intricate and complex tasks by handling routine and repetitive processes?
Is the primary benefit of RPA attributed to its ability to enhance the quality of the products produced, as it automates key tasks within the production process?
Is RPA typically associated with manufacturing techniques and not considered a viable option for improving service management processes?

Answer(s): B

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QUESTION: 40

An organization is determined to transition from a reactive "fire-fighting" mode to a proactive operational approach. In the context of the VeriSMTM model, which element(s) should the organization focus on initially to facilitate this shift in approach?

Should the initial focus be directed towards the "Define" and "Produce" elements, establishing clear service definitions and efficient production processes?
Is the emphasis primarily centered on revisiting and enhancing governance structures within the organization?
Should the organization prioritize the refinement of the "Management Mesh" as the first step toward proactive service management?
Is the initial focus on the "Provide" and "Respond" elements, optimizing service delivery and response capabilities?

Answer(s): A

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QUESTION: 37

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QUESTION: 40