Free Financial CABM Exam Questions (page: 8)

Shiba quality model focus on which level of quality?

  1. Fitness to standard
  2. Fitness to needs
  3. Fitness of costs
  4. All of the above

Answer(s): D



The Australian Business Awards are administered by the Australian Quality Awards Foundation with which level?

  1. Business Improvement level
  2. Award Gold level
  3. Australian Business Excellent prize
  4. All of the above

Answer(s): D



Leading companies identify important business processes throughout the supply chain that affect customer satisfaction, these fall into which of the following category?

  1. Product design processes
  2. Support processes
  3. Supplier and partnering processes
  4. All of the above

Answer(s): D



According to _, quality is innate excellence and can be recognized only through experience.

  1. Awe-inspiring view
  2. Transcendent view
  3. Magnificent view
  4. Uplifting view

Answer(s): B



Measuring your performance against that of best-in-class companies, determining how the best-in-class achieve those performance levels, and using the information as a basis for your own company's targets, strategies and implementation is called:

  1. Benchmarking
  2. Flowcharting
  3. Reengineering
  4. Redesign

Answer(s): A



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